Support when you need it
Existing customers can contact support@innovagroup.tech for help. Managed support customers can use the Innova Group helpdesk, while businesses without an ongoing agreement can still contact us for on-demand assistance.
For on-demand work, we will confirm whether we can help, the likely cost and what happens next before starting.
Response arrangements for managed customers are documented in their support agreement. On-demand assistance is subject to availability.
Secure remote support
When remote access is required, Innova Group will provide a secure support session and explain how to connect. Access is used only to diagnose or resolve the agreed issue.
Never accept an unexpected remote-access request claiming to be from Innova Group. If you are unsure, contact support@innovagroup.tech before connecting.