Vitals
Microsoft tells you what’s there. Vitals tells you what matters.
Vitals tells an MSP which customers need attention, why, what to discuss next and where there may be work to do, using read-only Microsoft 365 evidence. Nothing is installed, nothing is changed, and access can be withdrawn in one click.
From £99 a month for up to 10 customer tenants, plus VAT. Free to join; the first customer Assessment is free.
Not ready for Vitals yet? Check your email domain for free.
Every customer, in order of attention, with the reason.
An MSP looks after dozens of Microsoft 365 tenants, and every one changes without telling anyone. Vitals reads each of them, read-only, and puts the whole portfolio in one order with the conversation prepared.
Know who needs attention
Every customer tenant in one list, in order of attention, with the reason for each in a sentence. The same order for everyone in the team.
Know what changed
What moved in a customer’s Microsoft 365 since the last report they were sent, kept apart from what Vitals can now see or reads differently.
Walk into the conversation prepared
Why now, the evidence, the questions to ask, and the next step, built from the assessment by fixed rules.
See where your services fit
Describe your services once. Where one of them fits an established customer need, Vitals says so. Visible to the MSP’s team only.
Underneath is an assessment of 26 checks across five areas, Identity & Access, Email & Domain, Content & Protection, Licensing & Devices and Workplace Experience, with an outcome for a controlled Copilot pilot drawn from them. Anything Vitals could not see is reported as not assessed, never counted as a pass.
Built inside an MSP. Built for MSPs.
Innova Group looks after other organisations’ Microsoft 365 for a living, and the question every Monday was the same: which customer needs us this week, and why? The evidence to answer it was already in every tenant. Vitals is how we see it, made into a product any MSP can use.
Every finding shows the Microsoft data it was read from and says how it knows: observed, calculated, inferred, or not assessed. The report an MSP hands its customer carries the MSP’s own name, and reads the same whoever does the work afterwards, including us.
From £99 a month for MSPs.
Vitals for MSPs is a subscription from £99 a month for up to 10 customer tenants, in bands up to 250. Each customer is assessed every quarter, with an on-demand assessment available once every 7 days. Free to join, the first customer Assessment free, and the prices are on the page rather than behind a call.
To see Vitals on one tenant first, a one-off Vitals Assessment is £99 + VAT and does not create a subscription.
Vitals Assessment · one tenant, once
£99 + VAT
“Where should I be concerned?”
All 26 checks, scored across five areas, every finding ranked with the evidence it was read from, and a prioritised action plan. Counts and locations, not file paths.
Vitals In-Depth · one tenant, once
£295 + VAT
“Show me exactly what needs fixing.”
Everything in the Assessment, plus the Worklist — the specific files, links and accounts behind each finding — an hour together agreeing what matters first, and a verification re-scan about 90 days later.
Every band and both routes are on the Vitals pricing page.
Vitals has its own home
The product in full, the pricing, the 26 checks by name, exactly which Microsoft permissions it asks for and what each is used for, and a complete sample report published in full — all of it is on the Vitals site. Innova Group builds it; you join and buy there.
Or see the other assessments Innova Group runs.